Privacy Policy
Last updated: 10 July 2026
1. Introduction
QS Assistant Ltd ("QS Assistant", "we", "us" or "our") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains how we collect, use, disclose, store, protect and otherwise process your personal information when you access or use our website, online learning platform, educational services and related products (collectively referred to as the "Platform").
We recognise that privacy is important and are committed to maintaining the confidentiality, integrity and security of the information entrusted to us.
This Privacy Policy has been prepared in accordance with:
the UK General Data Protection Regulation (UK GDPR);
the Data Protection Act 2018;
the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), as amended; and
other applicable data protection legislation.
Where local privacy laws provide additional rights to users outside the United Kingdom, we will comply with those laws where they apply to our processing activities.
By accessing or using the Platform, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use the Platform.
2. About QS Assistant Ltd
QS Assistant Ltd is the data controller responsible for the personal information collected through the Platform.
Company Name
QS Assistant Ltd
Company Number
16408967
Registered Office
47 Coronation Drive
Warrington
Cheshire
WA5 2DD
United Kingdom
Privacy Contact
For the purposes of UK data protection legislation, QS Assistant Ltd is the organisation responsible for determining why and how your personal information is processed.
3. Scope of this Privacy Policy
This Privacy Policy applies to all users of the Platform, including:
visitors to our website;
registered users;
subscribers;
learners;
employers purchasing business access;
prospective customers;
customer support enquiries; and
anyone otherwise interacting with QS Assistant.
It applies whenever you:
visit our website;
create an Account;
purchase a Subscription;
complete learning modules;
undertake Assessments;
download CPD Certificates;
contact us;
use any educational services provided by QS Assistant.
This Privacy Policy applies only to personal information processed by QS Assistant.
It does not apply to third-party websites or services that may be linked from our Platform.
Those organisations operate under their own privacy policies.
4. Definitions
In this Privacy Policy:
Account means your registered QS Assistant account.
Assessment means any quiz, examination, competency assessment, knowledge check or other educational evaluation available through the Platform.
Certificate means any CPD Certificate or certificate of completion issued by QS Assistant.
Personal Information (or Personal Data) means any information relating to an identified or identifiable individual.
Platform means the QS Assistant website, online learning platform and associated educational services.
Processing has the meaning given by UK GDPR and includes collecting, recording, storing, organising, using, sharing, deleting or otherwise handling personal information.
Services means the educational products and services provided by QS Assistant.
Subscription means any paid recurring access to the Platform.
5. Our Privacy Principles
QS Assistant is committed to processing personal information in accordance with the principles established by UK GDPR.
We will ensure that personal information is:
processed lawfully, fairly and transparently;
collected only for specified, explicit and legitimate purposes;
adequate, relevant and limited to what is necessary;
accurate and kept up to date where appropriate;
retained only for as long as necessary;
protected through appropriate technical and organisational security measures;
processed in a manner that respects your legal rights.
Privacy considerations are incorporated into the design and operation of our Platform wherever reasonably practicable.
6. Information We Collect
The personal information we collect depends upon how you interact with QS Assistant.
We may collect information directly from you, automatically through your use of the Platform or from trusted third-party service providers.
The categories of information we collect are described below.
6.1 Account Information
When you create an Account, we may collect:
your name;
email address;
encrypted login credentials;
account preferences;
country or region;
account status;
subscription status;
communication preferences.
Providing certain information is necessary in order for us to create and manage your Account.
6.2 Subscription Information
Where you purchase a Subscription or other paid Services, we may collect:
subscription type;
subscription status;
purchase history;
renewal dates;
transaction identifiers;
invoices;
billing records;
payment confirmations.
We do not store your complete payment card details.
Payment information is processed securely by Stripe.
6.3 Learning Information
To deliver educational Services, we may collect information relating to your learning activity, including:
courses enrolled upon;
modules accessed;
lessons completed;
assessment attempts;
assessment scores;
learning progress;
completion dates;
CPD activity records;
certificates issued;
learning history.
This information enables us to provide an effective learning experience and maintain accurate completion records.
6.4 Technical Information
When you access the Platform, we may automatically collect technical information including:
IP address;
browser type and version;
operating system;
device type;
device identifiers where available;
language settings;
time zone;
access dates and times;
pages viewed;
referring website;
approximate geographic location derived from IP address;
website usage statistics.
This information assists us in maintaining security, diagnosing technical issues and improving Platform performance.
6.5 Communications
Where you contact QS Assistant, we may retain:
emails;
support requests;
enquiries;
correspondence;
feedback;
complaints;
survey responses.
This allows us to respond to enquiries, improve our Services and maintain an appropriate record of communications.
6.6 Cookies and Similar Technologies
We use cookies and similar technologies to:
provide essential Platform functionality;
remember your preferences;
improve website performance;
understand how users interact with the Platform;
enhance security;
support analytics.
Further information is provided in our Cookie Policy.
6.7 Information from Third Parties
We may receive limited information from trusted third-party providers where necessary to operate the Platform.
This may include information from:
Stripe relating to payment confirmations and subscription status;
Blabber relating to learning platform functionality;
Google Analytics relating to website usage and performance.
We do not knowingly obtain personal information from third-party data brokers.
7. How We Use Your Personal Information
QS Assistant processes personal information only where we have a lawful basis to do so and only for purposes that are compatible with this Privacy Policy.
The way we use your personal information depends upon how you interact with the Platform and the Services you use.
We process personal information for the following purposes.
7.1 Providing the Platform
We use personal information to:
create and manage your Account;
authenticate your identity when you sign in;
provide access to subscribed Services;
deliver learning modules and educational content;
administer Assessments;
issue Certificates;
maintain your learning records;
restore access where required;
provide technical support.
Without this information we may be unable to provide the Services you have requested.
7.2 Managing Your Subscription
Where you purchase a Subscription, we use your information to:
process purchases;
activate your Subscription;
manage renewals;
administer payments;
issue invoices and receipts;
verify payment status;
prevent duplicate subscriptions;
maintain financial records;
comply with accounting obligations.
7.3 Customer Support
Where you contact QS Assistant we use your information to:
respond to enquiries;
investigate issues;
resolve technical problems;
provide assistance;
improve customer service;
maintain records of support provided.
7.4 Improving the Platform
We continually improve our educational services.
Accordingly, we may analyse information relating to:
website usage;
learning activity;
module completion;
user journeys;
technical performance;
device compatibility;
system reliability;
error reporting.
This enables us to:
improve educational content;
improve navigation;
improve accessibility;
improve platform performance;
identify bugs;
develop new features;
improve the overall user experience.
Where reasonably possible, this analysis is carried out using aggregated or anonymised information.
7.5 Platform Security
We process personal information where reasonably necessary to:
detect fraudulent activity;
investigate security incidents;
identify suspicious logins;
prevent unauthorised access;
protect user Accounts;
investigate misuse;
enforce our Terms of Use;
protect our Intellectual Property Rights.
Maintaining Platform security is a legitimate interest shared by QS Assistant and all users of the Platform.
7.6 Legal and Regulatory Compliance
We may process personal information where necessary to:
comply with legal obligations;
respond to lawful requests from public authorities;
establish, exercise or defend legal claims;
comply with court orders;
comply with accounting requirements;
comply with tax obligations;
protect our legal rights.
7.7 Service Communications
We may contact you regarding matters that are necessary for the operation of your Account or the Services.
These communications may include:
account verification;
password reset requests;
payment confirmations;
subscription renewals;
important service announcements;
security notifications;
updates to our legal documents;
changes affecting your Account;
maintenance notices.
These communications are essential to the operation of the Platform and cannot be opted out of while your Account remains active.
7.8 Product and Service Updates
From time to time we may contact existing users regarding:
significant improvements to the Platform;
newly available educational features;
important changes to our Services;
changes affecting existing subscriptions.
These communications are limited to information relevant to your use of QS Assistant and are not intended to constitute general marketing communications.
Should we introduce newsletters or promotional marketing in the future, we will only do so where permitted by applicable law and, where required, with your consent.
8. Lawful Bases for Processing
UK GDPR requires us to identify the legal basis upon which we process personal information.
Depending upon the circumstances, we rely upon one or more of the following lawful bases.
Performance of a Contract
We process personal information where necessary to perform our contract with you, including to:
create your Account;
provide access to the Platform;
manage Subscriptions;
process payments;
deliver learning materials;
administer Assessments;
issue Certificates;
provide customer support.
Without this processing we would be unable to provide the Services you have requested.
Legitimate Interests
We process personal information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
These legitimate interests include:
improving the Platform;
protecting Platform security;
preventing fraud;
investigating misuse;
maintaining learning records;
improving educational content;
analysing website performance;
developing new Services;
responding to enquiries;
protecting our Intellectual Property Rights.
Whenever we rely upon legitimate interests, we carefully consider and balance the impact upon your privacy.
Legal Obligation
We process personal information where necessary to comply with legal obligations, including:
accounting requirements;
taxation requirements;
regulatory obligations;
responding to lawful requests from public authorities;
legal proceedings;
enforcing our legal rights.
Consent
In certain circumstances we rely upon your consent.
This may include:
non-essential cookies;
optional analytics where consent is required;
future marketing communications where consent is required by law.
Where processing is based upon consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
9. Who We Share Your Information With
QS Assistant does not sell your personal information.
We do not rent personal information to third parties.
We do not trade personal information for commercial gain.
We only share personal information where necessary to provide our Services, comply with legal obligations or protect our legitimate interests.
9.1 Learning Platform Provider
The Platform is delivered using Blabber.
Accordingly, personal information relating to your Account and learning activity may be processed through the Blabber platform on our behalf.
This may include:
Account details;
learning progress;
Assessment records;
Certificate information;
subscription status.
Blabber processes this information only for the purpose of providing learning platform functionality.
9.2 Payment Provider
Payments are securely processed by Stripe.
When you purchase a Subscription or other paid Service, certain personal information is shared with Stripe in order to:
process payments;
prevent fraud;
verify transactions;
administer recurring subscriptions.
QS Assistant does not receive or store your complete payment card details.
Payment information is processed in accordance with Stripe's own privacy documentation.
9.3 Analytics Provider
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect information relating to:
pages visited;
approximate location;
browser information;
device information;
session duration;
website interactions.
This information helps us improve the Platform and understand how educational content is being used.
Where required by applicable law, Google Analytics will only be activated after obtaining your consent.
9.4 Other Service Providers
From time to time we may engage trusted third-party providers to assist with:
website hosting;
cloud infrastructure;
email delivery;
security monitoring;
domain management;
technical support;
legal and professional services.
These providers are only given access to personal information where necessary to perform services on our behalf.
Where required, they are contractually required to:
process information only in accordance with our instructions;
maintain appropriate security measures;
protect confidentiality;
comply with applicable data protection legislation.
9.5 Educational Content Production
QS Assistant uses production tools including Gamma and ElevenLabs to assist in the creation of presentation layouts, graphics and audio narration.
These tools are used for content production only.
They are not used to process your personal information as part of your use of the Platform, unless this changes in the future and this Privacy Policy is updated accordingly.
9.6 Legal Requirements
We may disclose personal information where we reasonably believe disclosure is necessary to:
comply with applicable law;
comply with a court order;
respond to lawful requests from regulators;
protect our legal rights;
investigate suspected fraud;
protect the safety of users;
prevent criminal activity.
We will only disclose information where we are legally permitted or required to do so.
10. International Transfers of Personal Information
QS Assistant is based in the United Kingdom. However, some of the trusted service providers we use to operate the Platform may process personal information in countries outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are implemented in accordance with applicable data protection legislation.
These safeguards may include:
an adequacy decision recognised by the UK Government;
the UK International Data Transfer Agreement (IDTA);
the UK Addendum to the European Commission's Standard Contractual Clauses;
other legally recognised transfer mechanisms.
Where no appropriate safeguard exists, we will only transfer personal information where another lawful exception applies.
We take reasonable steps to ensure that personal information remains protected to a standard broadly equivalent to that required under UK data protection legislation.
11. Data Security
Protecting your personal information is extremely important to us.
QS Assistant implements appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
These measures may include:
encrypted connections using HTTPS/TLS;
secure authentication procedures;
password protection;
role-based access controls;
principle of least privilege for administrative access;
secure cloud infrastructure;
monitoring of security events;
regular software updates;
vulnerability management;
backup procedures;
secure payment processing through Stripe.
Access to personal information is restricted to those individuals who require it to perform their legitimate duties.
Whilst we take reasonable steps to protect your personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee the absolute security of information transmitted over the internet.
You also play an important role in protecting your personal information.
You should:
choose a strong password;
keep your password confidential;
avoid sharing your Account;
log out when using shared devices;
notify us immediately if you suspect unauthorised access to your Account.
12. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.
Retention periods vary depending upon the type of information involved.
12.1 Account Information
Account information is retained while your Account remains active.
Following closure of your Account, we may retain certain information for a reasonable period where necessary to:
resolve disputes;
comply with legal obligations;
maintain financial records;
protect against fraud;
establish, exercise or defend legal claims.
12.2 Subscription and Payment Information
Financial records relating to purchases, invoices and payments are retained for as long as required under applicable accounting and taxation legislation.
12.3 Learning Records
Learning history, Assessment records and Certificate records may be retained after your Subscription ends in order to:
maintain accurate educational records;
enable reissue of Certificates where appropriate;
verify previous learning activity;
investigate suspected fraud;
protect the integrity of our educational services.
Where legally required or upon valid request, we will delete or anonymise this information unless we have a lawful basis to retain it.
12.4 Communications
Support requests, enquiries and correspondence may be retained for a reasonable period to:
provide ongoing customer support;
improve our Services;
resolve disputes;
maintain appropriate business records.
12.5 Technical Logs
Technical logs relating to security, authentication and Platform operation are retained only for as long as reasonably necessary to:
maintain Platform security;
investigate incidents;
detect fraud;
improve system reliability.
12.6 Analytics Information
Analytics information collected through Google Analytics is retained in accordance with the configuration of our analytics services and applicable data protection requirements.
Where reasonably possible, analytics information is aggregated or anonymised.
13. Your Privacy Rights
Depending upon your location and the laws applicable to your personal information, you may have a number of rights regarding your personal information.
These rights are not absolute and may be subject to legal limitations or exemptions.
13.1 Right of Access
You have the right to request confirmation of whether we process your personal information.
Where we do, you may request a copy of that information together with supplementary information explaining how it is processed.
13.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete personal information.
Where reasonably possible, you may also update certain Account information directly through your Account settings.
13.3 Right to Erasure
You may request deletion of your personal information where:
it is no longer necessary for the purposes for which it was collected;
you withdraw consent where consent is the lawful basis;
you successfully object to processing;
processing is unlawful;
deletion is required by law.
This right is not absolute.
We may retain information where necessary to:
comply with legal obligations;
maintain financial records;
establish, exercise or defend legal claims;
protect against fraud;
maintain the integrity of educational records where legally justified.
13.4 Right to Restrict Processing
You may request that we temporarily restrict processing where:
you contest the accuracy of personal information;
processing is unlawful but you oppose deletion;
you require the information for legal claims;
you have objected to processing and we are considering your request.
13.5 Right to Data Portability
Where processing is based upon consent or contract and carried out by automated means, you may request a copy of certain personal information in a structured, commonly used and machine-readable format.
Where technically feasible, you may also request that this information be transferred directly to another organisation.
13.6 Right to Object
You have the right to object to certain processing carried out on the basis of our legitimate interests.
Where you object, we will carefully consider your request.
We may continue processing where compelling legitimate grounds override your interests, rights and freedoms or where processing is necessary for legal claims.
13.7 Right to Withdraw Consent
Where processing relies upon your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect processing carried out before consent was withdrawn.
13.8 Right to Lodge a Complaint
If you believe your personal information has been processed unlawfully, we encourage you to contact us first so that we have an opportunity to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.
Further information is available from the ICO at https://ico.org.uk.
14. How to Exercise Your Rights
If you wish to exercise any of your privacy rights, please contact us using the details provided at the end of this Privacy Policy.
To protect your personal information, we may ask you to verify your identity before responding to your request.
We will respond within the time limits required by applicable law.
In most cases, requests will be responded to within one month of receipt, although this period may be extended where permitted by law due to the complexity or number of requests.
We will inform you if an extension is required.
We do not normally charge a fee for responding to privacy requests.
However, where requests are manifestly unfounded, excessive or repetitive, we may charge a reasonable administrative fee or refuse to act where permitted by law.
15. Cookies and Similar Technologies
QS Assistant uses cookies and similar technologies to provide a secure, reliable and user-friendly experience.
Cookies are small text files placed on your device when you visit our Platform.
They help us:
operate essential Platform functionality;
remember your preferences;
improve website performance;
understand how visitors use the Platform;
maintain security;
improve the quality of our educational services.
Some cookies are essential for the operation of the Platform and cannot be disabled without affecting functionality.
Other cookies, including analytics cookies, will only be placed where required by applicable law and after obtaining your consent.
Further information regarding the cookies we use, their purposes and how you can manage your preferences is available in our Cookie Policy.
16. Automated Decision-Making and Profiling
QS Assistant does not carry out automated decision-making or profiling that produces legal effects or similarly significant effects on individuals within the meaning of Article 22 of the UK GDPR.
Whilst certain automated processes may be used to:
manage user authentication;
record learning progress;
generate Certificates following successful completion;
administer Subscriptions; or
monitor Platform security,
these processes do not make decisions that significantly affect your legal rights or freedoms without appropriate human oversight.
Should this change in the future, we will update this Privacy Policy accordingly.
17. Children's Privacy
QS Assistant is intended to support learners of all ages.
Where a user is below the age at which they may lawfully consent to the processing of their personal information under applicable law, the consent of a parent or legal guardian may be required before certain Services can be provided.
Parents and guardians are encouraged to supervise the online activity of younger users and to ensure that information submitted through the Platform is accurate and appropriate.
QS Assistant does not knowingly collect personal information from children in circumstances where doing so would breach applicable data protection legislation.
If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to delete that information without undue delay unless we are legally required to retain it.
Parents or guardians who believe their child's personal information has been collected inappropriately should contact us using the details provided at the end of this Privacy Policy.
18. Business Customers
Where an employer, educational institution or other organisation purchases access to the Platform for authorised users, QS Assistant may process certain personal information necessary to administer that arrangement.
Depending upon the nature of the agreement, this may include:
user names;
email addresses;
Subscription status;
learning progress;
module completion;
Assessment completion;
Certificate records.
Business Customers remain responsible for ensuring that they have an appropriate legal basis for providing personal information to QS Assistant.
Where appropriate, separate data processing arrangements may be entered into with Business Customers.
19. Data Accuracy
We take reasonable steps to ensure that the personal information we process is accurate, complete and, where necessary, kept up to date.
You are responsible for ensuring that the information you provide to QS Assistant remains accurate.
If any of your personal information changes, you should update your Account or notify us as soon as reasonably practicable.
Where we become aware that information is inaccurate, we will take reasonable steps to correct or update it.
20. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect:
changes to applicable law;
regulatory guidance;
improvements to the Platform;
changes to our Services;
changes to our processing activities;
technological developments;
changes to third-party providers; or
other legitimate business requirements.
Where changes are material, we will take reasonable steps to notify registered users through the Platform or by email where appropriate.
The latest version of this Privacy Policy will always be published on the Platform.
Your continued use of the Platform after the revised Privacy Policy takes effect constitutes your acknowledgement of the updated Policy.
21. Contact Us
If you have any questions regarding this Privacy Policy or how QS Assistant processes your personal information, please contact us using the details below.
QS Assistant Ltd
Company Number: 16408967
Registered Office:
47 Coronation Drive
Warrington
Cheshire
WA5 2DD
United Kingdom
Privacy Enquiries
22. Complaints
QS Assistant takes privacy seriously and will make every reasonable effort to resolve concerns relating to the processing of personal information.
If you believe that we have not handled your personal information appropriately, we encourage you to contact us first so that we have the opportunity to investigate and resolve your concerns.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the United Kingdom's independent supervisory authority for data protection.
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
If you are located outside the United Kingdom, you may also have the right to contact your local data protection authority where applicable.
23. Version Control
Document Title: Privacy Policy
Version: 1.0
Approved By: QS Assistant Ltd
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